Order Flow and Terms

    1. Select product(s) and required purchase quantity.


    1. Add to shopping cart and click ‘check out’ to proceed to payment.


    1. Members can log in to their personal accounts without having to fill in their personal information again and again. Then, please select the delivery method and click “Confirm Payment” to place the order. We accept the following credit cards; VISA, MasterCard, and UnionPay cards. Please note that we will waive the shipping fee for purchases of $500 or more in Benyi!! The courier fee is HKD 40 (flat-rate), so you can shop easily without worries.


    1. 4. Once the transaction is completed, WAO will send out a confirmation letter to your registered email. Please check the order information carefully. If there is any issue or discrepancy, please contact WAO customer service immediately ([email protected])


    1. 5. Product(s) will be dispatched within 14days upon WAO confirmation letter. A tracking number will be provided to track the parcel’s status.


    1. 6. Please allowed an additional 2-7 working days for SF courier to deliver to your appointed address or SF center.


    1. 7. The recipient is required to sign the receipt in return.


    1. 8. For reasons of hygiene, goods sold are not refundable or exchangeable.


    1. Delivery will be delayed if black rain signal / typhoon signal No.8 or above is hoisted.


    1. If customers received products that is not in its original condition, is damaged, or is with missing articles, please notify us through email within 7 days for further arrangement ([email protected])


    1. 11. WAO reserves the right to change and amend the terms and conditions at any time without prior notice. In case of any disputes, WAO reserves the right of final decision.